RY36 Casino - Player's account has been closed and funds confiscated.

Hello, dear casino gurus! I want to file a complaint against this fraudulent casino! I see they already have a very low rating! It's a pity I didn't see it earlier! This casino lured me in with very friendly support and bonuses. But in the end, I lost all my money! I mostly played slots and occasionally bet on sports. They accepted deposits instantly, but there were problems with withdrawing funds! I passed verification successfully at the beginning of registration. And at first there were no problems and I didn't even expect that they could arise. Over the past few days, I have deposited about $ 1,000. But when I tried to withdraw $ 350, my account was blocked. In the chat, they told me that I was a dishonest player, that they were banning me forever and confiscating all my funds along with my deposits. After that, they blocked me in the chat! I did not receive any more explanations! I understand that I will not get my money back, but I hope that this complaint is a warning for other people! I hope that in the future this fraudulent casino will be closed!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RY36 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• What games did you play with your deposits of 1000€ in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the blocking of your account and the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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I was a player of this casino for about a month. The account was blocked 5 days ago. I did not take any bonuses. I only received cashbacks for playing slots and for betting on sports. Unfortunately, there is no correspondence. They do not answer emails and the support in the chat immediately blocks me.

Thanks for your reply.

Kindly share a screenshot of the error you receive when attempting to log in to your account and a screenshot of when you attempt to contact live chat as evidence to support your complaint.

Send the information to my email at [email protected], or post screenshots here.

I sent you screenshots by email.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear RY36 Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, yatsik13,

I have contacted the casino via the livechat and received information that your account was closed due to sports betting reasons. Unfortunately, I cannot help you because we do not have enough experience in it to have an opinion on such issues.

Therefore, I am forced to reject your complaint. I am sorry I could not be more of help.