The player from Germany requested a withdrawal of $500 from rx2.casino two weeks ago, but the funds are still on hold despite her account being fully verified. She is receiving standard replies from customer service, indicating that the finance department is reviewing her case without a legitimate reason for the delay.
RX Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 26m 27s
RX Casino
Safety Index 2.9 Very lowCase summary
Discussion
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1 week ago
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Hello, I won money on the website rx2.casino and requested a withdrawal of $500 on August 20th. My player account is fully verified, and I'm using the same Revolut card for the withdrawal that I used for the deposit. My withdrawal has been stuck on hold for two weeks. Customer service (represented by Hans Müller) keeps putting me off daily with the same standard replies, claiming the finance department is reviewing the case (see attached chat history). There is no legitimate reason for this delay. I'm requesting assistance from Casino Guru, as the casino is deliberately delaying the withdrawal.
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6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 days ago
Dear Stefa_01,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Did you used any casino bonuses or you have currently any active bonus?
- Were your winnings accumulated through casino games/slots, sports betting, or a combination of these?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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6 days ago
TranslationHello. No, I've never withdrawn any money from this casino before; this is my first win here. No, I haven't used any bonuses and I've never activated them. I won this money exclusively playing slots. I didn't place any bets on this site or gamble in the casino.
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3 days ago
TranslationHello, I received this information and this answer today.
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17 hours ago
TranslationI created a crypto wallet. Will the withdrawal be cancelled if I click "Cancel" and report an error?
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6 hours ago
TranslationI did as you instructed. The card payment was cancelled and a payment request was sent to a crypto wallet. Now I'm waiting for your next steps.
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4 hours ago
TranslationI have now set up a crypto wallet with Revolut specifically for this purpose and submitted a withdrawal request via Litecoin (LTC) directly on the casino website. I am now expecting the payment to be sent to my LTC address.
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3 hours ago
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I tried to resubmit the withdrawal request via Litecoin (LTC), as requested by the casino. However, this request doesn't appear in my transaction history on the casino website at all. The casino is either hiding or deleting the requests directly, so it looks like there are no pending withdrawals in the forum. My account balance is still $500, but I can't complete the withdrawal properly due to technical blocks at the casino. Please investigate.
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2 hours ago
TranslationHi Karla, I've gathered important evidence and am uploading two screenshots here that prove the casino's fraudulent behavior: 1. The first screenshot shows my transaction history. The crypto request via Litecoin (LTC) from yesterday evening (September 9, 2026 at 8:33 PM) was immediately set to "Rejected" by the casino, even though they claimed in the forum to pay out via crypto. 2. The second screenshot shows that I submitted another withdrawal request for $500 this morning (September 10, 2026 at 8:41:18 AM). The request was successfully created (Transaction ID: 61492). The worst part is: This new request from this morning isn't even showing up in my general transaction history (first screenshot)! The casino is manipulating the website and deleting or hiding my active requests to make it look like there are no pending withdrawals. The money still hasn't arrived in my Revolut account. Please help me force the casino to pay.
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1 hour ago
Dear Stefa_01,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru)
. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Karla Mayfly
