RX Casino - Player is having issues with deposit.

I tried to deposit money into my account, but it didn't work. Support didn't respond

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Dear JacobDeceint,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

I contacted the bank and they said that the problem is with the online service I'm trying to deposit money into. Could you please put me in touch with someone from customer support to resolve this issue?

Dear Veronika and Dear JacobDeceint, thank you for the update!

We have reviewed the information available in this complaint and were able to identify the player account using the details provided here. Our team has already initiated a direct follow-up with the customer via the registered e-mail address to assist further and clarify the deposit issue.

After an initial internal check, no permanent issue with the casino account balance was detected. In many similar cases, the delay may be related to payment provider processing, temporary banking restrictions, or an interrupted authorization flow, which can usually be resolved quickly through direct communication.

For privacy and security reasons, any account-specific details will be handled privately with the player through official support channels.

RX Casino remains committed to assisting the customer until the matter is fully clarified and resolved. We kindly ask to keep the complaint open for a short period while communication is ongoing.

Best regards,

RX Casino

Dear RX Casino representative,

Thank you for joining this complaint thread and providing more information about the player's case.

Dear JacobDeceint,

Have you been in contact with the casino customer support regarding the missing deposit? Have there been any updates?

Good afternoon. A casino manager contacted me and helped me resolve the issue with my deposit. It turns out I booked the wrong number

Dear JacobDeceint,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru