HomeComplaintsRTbet Casino - Player seeks to close her account.

RTbet Casino - Player seeks to close her account.

Resolved
Our verdict

Case closed

Amount: €300

RTbet Casino
Safety Index 9.0 Very high

Case summary

The player from Italy wants to close her account at Rtbet after spending €100,000 with no success in winning or cashing out. She is frustrated with decreasing cashbacks and a lack of communication from her VIP manager regarding her concerns.

Public
Public
yesterday
itTranslationgb

Good morning

Please, how can I close my Rtbet account?

After spending €100,000 at this casino, I struggled to win or cash out. But I noticed that the cashbacks are decreasing, and I can never talk to anyone; not even my VIP manager explains the mistakes or scams.

please if you can help me thank you

Automatic translation:
Public
Public
10 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
10 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway. If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Attila


Public
Public
7 hours ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear millo12345,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.