RTbet Casino - Player’s withdrawal has been delayed.

Hi,

Everytime I tried to make withdrawal from this casino they automatically cancel them after a couple days. I have tried bank transfer and Interac transfer but nothing works. Customer support tells me verything is fine but they will not give me my money! Same thing with Supabet (already submitted another complain), I have around 600$ to withdraw with each casino and both won’t let me withdraw and cancel any withdrawal requests. I am being COMPLETELY SCAMMED by these 2 casinos and I have no idea what to do anymore… its been months and I cannot get a hold of my money with either of SUPABET or RT BET. Trying bitcoin withdrawal this time, since bank and interac didn’t work.

Dear Antoine,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Antoine,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, I am still waiting on my withdrawal…

5 days ago, someone from their team called my phone directly and told me that they would release my withdrawal and assured me I would receive my money, but 5 days later and the withdrawal is still « under review »… I don’t know what to do anymore.

Hi, just wanted to let you know that I did receive my money.

thank you for you help.

Dear Antoine,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru