The player from Belgium had withdrawn 800 EUR, which was initially approved but subsequently canceled. Despite having contacted live support, she received no answers regarding the cancellation. The Complaints Team had attempted to gather more information and extended the response time, but due to a lack of communication from the player, the complaint was closed at that time. The player retained the option to reopen the complaint in the future.
RTbet Casino - Player's withdrawal has been canceled.
Closed
Our verdict
Player stopped responding
Amount: €800
RTbet Casino
Safety Index 9.6 Very highCase summary
Discussion
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10 months ago
I made a whitdraw for 800 eur yesterday and today ot waa approved
Them it was canceled contact the live Support but they don't have any answer
Regards
****
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10 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful withdrawals from this casino?
- Have you passed account verification in the casino?
- Have you contacted casino support regarding the issue? What response have you received?
- Were you able to request a new withdrawal?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino or any other evidence to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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9 months ago
Dear Jessica1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
