The player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation.
RTbet Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €250
RTbet Casino
Safety Index:Very highCase summary
Discussion
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10 months ago
I would like to file a complaint regarding a deposit I made to an online casino RtBet using the Neteller payment system. Although the payment was successfully processed from my Neteller account, the funds have not been credited to my account at the mentioned online casino, nor have I received any information regarding the status of the deposit.
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10 months ago
Dear nihadhodzic53,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to clarify a few things in order to understand the situation better. If your deposit has never been credited to your casino account, the best course of action is to contact your payment provider directly. They will need to investigate the transaction, but please note that this process can take around a month. In cases like this, the casino typically cannot intervene.
Until the issue is resolved, I would strongly recommend that you refrain from making any further deposits. If the money was lost during the transaction, it may take some time before it is credited back to your casino account.
- Could you please confirm if this was your first deposit with the casino?
- Also, kindly forward the payment receipt to [email protected] so we can investigate further.
I hope we will be able to help you resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
It wasn’t my first deposit, and after €50 didn’t go through, further deposits were successful until another €200 failed to process.
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9 months ago
Hi nihadhodzic53,
Could you please confirm the details of the missing deposits:
1st missing deposit
Date: 15.2.2025
Transaction ID: 6045982209
Amount: €50
2nd missing deposit
Date: 15.2.2025
Transaction ID: 6046017345
Amount: €200
I completely empathize with your frustration. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. To provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene.
Let's remain optimistic and hope for positive news regarding your deposited funds. Thank you in advance for your patience and understanding.
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9 months ago
Dear nihadhodzic53,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
