RTbet Casino - Player’s account closure request is delayed.

In the past 7 days I have sent them 30 emails to deactivate my account and they are not doing it, pretending not to see the email! Please help forward my message! I tell them that I am wasting time and money and I want to close the account!

Dear KOSTASPANAG1313,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise what the reason is for closing your account?
• Have you unsubscribed from the casino's marketing communication?
• Could you please advise how much is your withdrawable balance in the casino?
• Could you please share with me your communication with the casino, including your most recent account closure requests and responses you received from the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They answered me and told me that if I wanted the account to be closed, they would have to wait until Wednesday! And that the refund would be made to my account on Monday and when they put the money in my account, they closed my account from today, Monday, without me being able to do anything anymore! Please I want the 605 euros that belong to me, while they said I should contact them from Wednesday! I have all the emails in photos, please help me!

I have 605 euros in my account and they ate it!!! They won't withdraw it! They tell me that I wanted the account closed while they told me that it couldn't be closed now and that I should contact them on Wednesday with a new request! I want my money, please help me!

Thanks for your reply.

Kindly explain why you wish to close your account, and the reasons you gave for account closure to the casino during your attempts.

Also, please forward the most recent account closure requests you sent to the casino.

• Have you unsubscribed from the casino's marketing communication?
• Do you view yourself as a vulnerable person in need of protection from further gambling?
• Could you please explain what happened to the 605€ balance on your account? Did the casino confiscate this amount? I am afraid I didn't understand your last comment.

My email is tomas@casino.guru

Looking forward to your reply.

Dear KOSTASPANAG1313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru