RTbet Casino - Player reports recurring bonus issues.

I would like to submit a complaint regarding a recurring issue I have experienced with this casino.

I have been playing on this platform for approximately 1.5 years, during which I have deposited several million HUF. I have also reached a high VIP level in the past. I can provide proof of my deposits if required.

Unfortunately, I have experienced the same issue multiple times: I have lost promotional bonuses because customer support was not available when I needed to report the problem.

In my most recent case, I deposited during a weekend promotion that clearly offered a 50% casino bonus. However, the bonus was not credited.

According to the casino’s terms, I understand that players are required to contact support before placing bets if a bonus is not credited. However, in this situation, live chat was not available, so I had no realistic way to report the issue in time.

By the time I received a response via email, I had already started playing, and I was then told that the bonus could not be added afterward.

This is not a one-time issue. It has happened to me several times before, and in each case I lost bonuses due to the unavailability of support.

What is especially concerning is that when I was a VIP player, similar situations were handled differently and the casino was able to resolve the issue even after gameplay had started. This clearly shows inconsistent treatment depending on player status.

I find this practice unfair, as it puts the responsibility entirely on the player, even when the casino’s support system is not functioning properly.

I have already contacted both support and the complaints department, but I have either received generic responses or no response at all.

I am submitting this complaint in the hope of receiving a fair review of my case and to highlight this recurring issue for other players.

I am willing to provide any additional evidence if necessary.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Do I understand correctly that you have already played with your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila