Royals Tiger Casino - Player's account has been closed and funds withheld.

Royals Tiger is withholding my full account balance of $2,093.09 CAD. I am a Canadian player. My account is now disabled, I cannot log in, and despite full KYC approval on August 6, 2026, I have received no payment and no verifiable information of any kind after more than two weeks.

AMOUNT OWED: $2,093.09 CAD ($750.00 pending withdrawal + $1,343.09 remaining balance, both visible in my account before it was disabled).

TIMELINE

Aug 2 – Requested a $750.00 CAD withdrawal via Interac e-Transfer, the same method used for my deposit.

Aug 6 – All KYC documents approved: Proof of Identity, Proof of Address, Proof of Deposit, Bank Statement. Account displayed "Your account has been verified." That same day the withdrawal was cancelled, with the message: "In order to keep your account safe, we need to verify your payment methods. At this time, your withdrawal request has not been approved." I resubmitted (transaction ID 28304922229439748783, 22:38). It reached step 2 of 4 ("Performing checks") and never progressed. I also requested my full balance be withdrawn, plus self-exclusion and account closure.

Aug 8 – Account suspended ("Please contact Support to unsuspend your account"), later fully disabled. Same day, agent Rebecca emailed: "We can confirm that your refund will be processed using the banking information you supplied. Regarding the total refund amount… we do not yet have the final confirmation on the exact amount to be refunded."

Aug 13 – Agent Marcos: "Please note that your refund is currently in progress." Same day I sent a formal escalation email to senior management, legal, and payments, giving 48 hours for a response. No response addressing it.

Aug 17 – Agent Nathan: "We are currently awaiting an update from our relevant department."

Aug 20 – Agent Adeline: "We would greatly appreciate it if you could clarify the specific amount you have not received." This was 18 days into the dispute, after I had stated the amount in writing at least four times.

KEY ISSUES

1. No verifiable detail ever provided. Across roughly 13 differently-named support agents (Otto, Carmen, Ravi, Sam, Rebecca, Abbie, Marcos, Mehmet, Serafina, Janette, Adeline, Nathan and others), I have never received: the confirmed amount, the payment method, a payment date, a transaction reference, or a case number.

2. Contradictory statements. One agent stated in live chat that payment "has been done" — no funds were received. Days later other agents said the case was still under review. A "Customer Experience Team" email stated "obligations towards you as a player have been met in good faith" without ever confirming whether the withdrawal was paid.

3. Repeated requests for identical banking details. I provided full wire details three separate times to three different agents. Each new agent re-requested the same information with no reference to what was already submitted. The requested format asked for IBAN and BIC, which do not exist for Canadian bank accounts.

4. Refusal to disclose licensing information. Asked to confirm the license number, licensed entity, and regulator, support replied: "The support team does not provide such information. Please refer to the casino’s terms and conditions." The license number displayed on 874royalstiger.com is OGL/2025/5060/9293, which does not match this operator’s actual license. Other Royals Tiger domains display different jurisdictions entirely (Malta, Kahnawake, Costa Rica), and the T&Cs on this domain name Costa Rica as governing law.

5. Most recent reply was an automated template instructing me to check my Transaction History and Pending Withdrawals — which I cannot access because the account is disabled.

REQUESTED RESOLUTION

Payment of my full balance of $2,093.09 CAD, with written confirmation of the amount, payment method, date, and transaction reference.

EVIDENCE ATTACHED: account balance, pending withdrawal with transaction ID, cancellation message and reason, completed verification page, suspended and disabled account screens, and the full email chain with all agent responses.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royals Tiger Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Did you learn how much you were supposed to receive from support?
• Could you please share with me your communication with the casino regarding the reasons for the blocking of your account and withholding of your balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas