Royal Tiger 777 Casino - Player’s withdrawal is blocked.

Subject: Withdrawal Blocked Despite Meeting Wagering Requirements

I am filing a complaint regarding a withdrawal issue. I used only the daily treasure chest bonus, which has a stated wagering requirement of 10× the bonus. On the day I won $400, I had already met the wagering requirement multiple times over. However, the progress bar failed to update correctly, and my withdrawal attempts at $300 and $200 were denied. The system only allowed a withdrawal once my balance dropped below $20. I have screenshots showing my balance, the progress bar, and the withdrawal attempts. I request a full review of my wagering history and compensation for the amount I should have been able to withdraw.

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Dear Royaltigerkiller432,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please send me a link or a screenshot of the bonus you activated and played with?
2. Could you please confirm that you have passed the KYC verification?
3. Could you kindly confirm if the balance in your account is still available? Alternatively, has it been utilized in gameplay?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

i dont know what kyc is? And also no i do not have the money accessible it onky enavkd the withdrawak once i went under 20. The minimum cashout i has stopped playing when won 400, to check why i wasnt yet eligible to withdraw but tje gane made me complete the previous days bonuses theat were blank so while at 400 i knew thar if i lost 100 dollars wagering it would succeed the 10 x wagering requirement yet the progress hadnt moved and ofc dking the math if i has to wager 10 the amoount of bonuses i shoukdve been able to cashout 100 dollars yet i kept playing waiting for the prompt thar nevee came do at 400 dolkars i went to attempt wuthdrawal which they did not allow because the progress bar wasnt filked but accordibgvtobthe math it should have been. I guess all you have to do is look af how much i had won and wagered fir that day and aak casino to show how

much money i has to wager according to their terms and verify if i exceeded that and then find out why the progress lagged behind so much and ridiculous how the gave me the prompt to cashout at under 20 dollars i didnt kniw what to do i asked xuatomer support fir assistance and the gave me no answers only generic replies even when j asked for license and manager. What proof do you need me to provide being the casino has to have the records of my game play sk there is acess to verify my account. I believe the date was 4/17/26

Thank you for your help

Thank you for your reply. 

Unfortunately, since the winnings were already lost during regular gameplay, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.