The player from Germany had deposited 67 euros via instant bank transfer, but after four hours, the funds had not been credited to his casino account, and support had been unhelpful. The issue was resolved when the player confirmed that the funds were eventually credited to his account. The complaint was marked as 'resolved' by the Complaints Team after receiving this confirmation.
Royal Stars Casino - Player's deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: €67
Royal Stars Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
Hello,
I deposited 67 euros via instant bank transfer. Four hours later, the money still isn't there, and support isn't very helpful. What exactly can I do now?
Automatic translation:
Public
Public
9 months ago
Dear meg4low,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
9 months ago
Translation
Hello,
The money is now there and the next win is in. Thank you
Automatic translation:
Public
Public
9 months ago
Dear meg4low,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
