Royal Reels Casino - Player's deposit is delayed and uncredited.

On [insert date], I deposited $238 which was deducted from my bank but never credited to my casino balance. I first contacted live chat and was told, "There is a delay on the deposit, but it will be credited to your account, so please be patient." I waited as instructed, but nothing appeared. I later reached out again via live chat and was assured, "We will be escalating your issue to the relevant department for further review. You will soon receive an email confirming that a ticket has been logged, and our team is actively looking into it." Despite these assurances, I have not received any email confirmation, update, or resolution.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Reels Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Were these your first deposits in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear D_elle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas