Royal Bets Casino - Player wishes to cancel the active bonus.

I want to cancel the active bonus because the money froze and I can't, and I can't even get in touch with them, everything is gone

Dear rodrigomagalhaes396,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. As far as I know, this casino is available for players from the United Kingdom only. Do You have an active account in this casino and for how long, please?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have, for a few days, a link arrived for me, make the deposit, and now I can't withdraw

Have you deposited and activated any bonus promotions, please? If you didn't complete the bonus wagering requirements, I believe you won't be able to place a withdrawal request.

Dear rodrigomagalhaes396,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.