Roostino Casino - Player’s withdrawal has been delayed.

I am submitting a complaint regarding a delayed withdrawal at Roostino Casino.

I requested a withdrawal of 740 EUR. Since then, I have contacted the casino’s customer support multiple times over the past 9 days. Each time, customer support has told me that the withdrawal "should arrive shortly" or "will be processed soon".

Despite these repeated assurances, the withdrawal has still not been paid, and no clear explanation or exact payment date has been provided. The responses from customer support are always the same and do not resolve the issue.

I have fully cooperated with the casino and followed all instructions. At this point, the delay is unreasonable, and I am concerned about receiving my funds.

I am asking for:

Immediate processing of my withdrawal of 740 EUR, or

A clear and justified explanation for the delay with a confirmed payment timeline.

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Dear Masi123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Masi123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

no, I haven't received my withdrawal yet

Hey! So could someone help me get my money I'm starting to get frustrated already

!!! please help

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Masi123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila