Roostino Casino - Player's winnings have been capped unexpectedly.

I used a bonus and my winnings were capped at 1x the bonus amount, even though this wasn't mentioned anywhere. Neither in the terms and conditions nor in the bonus email.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the bonus you activated and played with, or provide a link to it? Was it a deposit bonus or a free no-deposit bonus?
• How did you find this bonus? Was it available directly on the casino website, sent to you via promotional email, or found on a third-party website?
• Were your winnings capped automatically after you completed the wagering requirements, or were they capped only after you submitted a withdrawal request?
• Which games did you play while the bonus was active?
• Have you contacted customer support to inquire about the applied win cap? If so, what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika