Roostino Casino - Player's account is closed after winning.

Dear Casino Guru

I registered an account at Roostino Casino (roostino100.com) and deposited funds via Google Pay. I played several sessions without any restriction shown. While playing Crazy Time (live casino), I won €180.

Immediately after this win, I was completely blocked from accessing my account. The site now shows a "403 Forbidden — Access restricted" page stating that Roostino is "not available for your country for legal reasons."

Key points:

I was able to freely register, deposit, and play multiple sessions before this win, with no restriction shown at any point.

The restriction only appeared right after I won €180.

Because my account is now completely inaccessible, I cannot retrieve my transaction history, balance, or win records myself.

I have contacted Roostino support directly by email requesting an explanation and the release of my winnings, but have not yet received a response.

What I am requesting:

An explanation for why access was blocked only after my win.

A copy of my account/transaction history, since I can no longer access it myself.

Release of my €180 winnings, or a valid, written justification for withholding them.

I am attaching a screenshot of the restriction message I received.

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Stay safe.

Dear AHS11,

Thank you very much for submitting your complaint.

Our position is that if a casino allows players from restricted jurisdictions to open accounts, deposit, and play, it should also honor legitimate winnings. We will investigate and assist players whose winnings have been withheld or confiscated specifically because of their country of residence.

To help me better understand your case, could you please answer the following questions?

• Could you please confirm which country you selected during the registration process?
• Did you use a VPN, proxy, or any other IP-masking software while playing at the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.