Roostino Casino - Player requests a refund for closed account.

Hallo,

ich habe 2000 Euro eingezahlt.

es gibt keine Sperren nach 60 min man kann unendlich einzahlen und auch kein Selbstausschluss ist möglich. Dadurch habe ich immer mehr und mehr Geld eingezahlt. Zudem ist diese Regelung nicht mit deutschem Recht verbunden und ich habe gesehen dass es in Deutschland auch nicht erlaubt ist.

zudem ähnelt der Aufbau sehr dem Casino Spinrollz und alfcasino wo ich bereits als spielsüchtig gesperrt bin - es ist daher bei einem gleichem Aufbau der Homepage sehr interessant hier ein Konto eröffnen zu können und einzahlen und spielen zu können.

das Casino weigert Sich zurück zu zahlen

aus diesem Grund möchte ich die 2000 Euro zurück haben

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roostino Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example of a self-exclusion request applicable to this casino /template :

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Roostino Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas