The player from Australia had deposited $2,685.00 at Roopokies.com and won $4,495.00, but he faced repeated rejection of his withdrawal attempts over several days. Despite finally receiving a successful withdrawal of $252.00, he remained upset and felt he had been robbed. The Complaints Team was unable to proceed with further investigation due to a lack of response from him, which led to the closure of the complaint. The team remained open to assisting him should he choose to reopen the complaint in the future.
ROOPOKIES Casino - Player’s withdrawal attempts are delayed.
Closed
Our verdict
Player stopped responding
Amount: A$4,495
ROOPOKIES Casino
Safety Index:Very lowCase summary
Discussion
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6 months ago
So am fairly new to Roopokies.com and had deposited $2685.00 since I joined them and had a win off $4495.00 of which i tried for days to withdraw it with no luck it would get taken out of the account and they would say that its getting processed but then come around 15 to 12 it would go to rejected and go back into my account so this went on for 3 days and then finally on the fourth morning i woke up and checked it and there was an amount of $252.00 withdrawn success fully into my bank im very upset and dissapiinted i feel I've been robbed and ir doesn't feel good please help me get justice from this casino
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roopokies.com.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that the remaining winnings were confiscated? Did the casino explain or justify why your winnings were removed?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Dear Nato1981,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
