The player from Poland has a pending withdrawal of PLN 6000 since June 9, 2026, and is receiving no further updates from support, which has stopped responding to his inquiries. His account has been fully verified with the required documents.
Rolly Spin Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
2d 10h 35m 27s
Rolly Spin Casino
Safety Index 4.4 LowCase summary
Discussion
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6 days ago
Hello, I ordered a withdrawal of funds in the amount of PLN 6000 on June 9, 2026. To this day, her status is pending. Support always writes back the same answer that I have to wait. They are unable to provide a time frame. They have already stopped replying to my emails and support. My account is completely verified with the documents they asked for. Please help.
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5 days ago
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5 days ago
Dear Sisi00,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Did you contact customer support regarding the delay? Please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
