Rolly Spin Casino - Player's account closure request is being ignored.

I am filing a complaint regarding Rolly Spin Casino.

I have requested the permanent closure of my account and the deletion of my personal data. Instead of processing my request, the casino is attempting to persuade me to keep my account open by promising large future bonuses and suggesting that I will regret closing my account.

I consider this behavior inappropriate and manipulative. When a player requests account closure, especially clearly and in writing, the casino should respect that decision immediately.

Additionally, the casino is requesting additional verification documents solely for the purpose of closing my account, which appears unreasonable. I am not requesting any withdrawal or financial transaction.

I respectfully request assistance in ensuring that my account is permanently closed without further delay and that my personal data is erased.

I can provide copies of all conservations .

Also i deposit 2300 euro and play only the slot Gates of olympus 1000 with a stake of 0.5 highest bonus feature was 102x my bet . Three times more than 2000 spins in a row not even a bonus feauture .

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Dear Denden55,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• Could you please specify the reason for closing your account?
• Could you please share with me the relevant communication between you and the casino regarding the closure of your account and deletion of your data, and the casino's requests for verification? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards

Tomas

Casino.Guru

Dear Denden55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru