RollXO Casino - Player's account has been closed without explanation.

I signed up and bought a few gold packages to see what they were like. I had some winnings and made withdraw requests to hide to winnings from myself so I could keep track of my bank roll. I wasn't actually able to withdraw because I hadn't yet been able to verify my identity with them.

Soon after I was locked out of my account with no explanation and after multiple attempts in trying to contact them still haven't heard anything back.

Their phone line number is disconnected and so its impossible to talk to a real human about this issue.

All this occured within 24 hours of my first deposit with the casino and I'm unsure what to do about it.

The lack of communication about this is frustrating as I don't believe I had done anything wrong and if I did they havent told me what it was.

I need that money or at the very least my deposit values and forego the winnings (I was marginally in profit). It's left a bitter taste in my mouth and I'm very disappointed with the situation I'm in

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please clarify the following:

• Could you please send me a screenshot or a link to the "gold packages" you purchased?
• How many deposits have you made into this casino, and what was the total amount deposited?
• Have you submitted any identity documents to the casino for verification?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear mforemanfitness91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.