The player from Canada had deposited funds for a bonus and won 1200 CAD, but his account was disabled instead of his deposit information being approved. The Complaints Team had attempted to communicate with him to gather more information and assist in resolving the issue. However, due to a lack of response from the player, the complaint was closed at that time, though he retained the option to reopen it in the future.
RollXO Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: C$1,200
RollXO Casino
Safety Index 8.7 HighCase summary
Discussion
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11 months ago
I deposited for a bonus. Ended up "winning" 1200 cad but instead of approving my deposit information my account was disabled.
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11 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RollXO Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- What particular bonus did you claim? Can you please share a link to it or a screenshot with the bonus description?
- Have you completed a wagering requirement for the bonus?
- Did the casino provide a reason to close your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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10 months ago
Dear Steeev0,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
