HomeComplaintsRolling Slots Casino - The player struggles to verify his account.

Rolling Slots Casino - The player struggles to verify his account.

Resolved
Our verdict

Case closed

Amount: €500

Rolling Slots Casino
Safety Index:Very high

Case summary

The player struggles to verify his account as the casino is keep rejecting his documents. The complaint was resolved as the player got verified.

Public
Public
2 years ago
deTranslationgb

Hello, I'm registered and verified at so many casinos, but this casino always wants to find errors! All documents sent that all other casinos also accept only this one does not! Please help

Automatic translation:
Public
Public
2 years ago

Hello leimi8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
deTranslationgb

You can close the case! Thanks

Automatic translation:
Public
Public
2 years ago

Thank you leimi8 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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