Rollify Casino - Player’s funds have been confiscated.

Complaint Regarding the Confiscation of My Funds

I created my Rollify account and, at the time of registration, I was not asked to provide any documents. I then made several deposits and used the platform normally. I won, I lost, I won again, and I also made several successful withdrawals: $500, $1,000, and even $2,000, which I believe was my largest withdrawal at the time.

Later, I had a much bigger win of around $7,000, and I requested a withdrawal of $7,100.

This is where the situation became completely confusing. My withdrawal was cancelled. My funds were subsequently confiscated and my account balance was reduced to $0.

A few days later, $20 appeared in my account, and I was able to withdraw those $20 successfully. Honestly, this makes absolutely no sense. If there was genuinely an issue with my account or my funds, how is it possible that I was then allowed to withdraw $20 without any problem?

I do not understand why my funds were confiscated after I had been using the platform normally and had already completed several successful withdrawals.

I want my money back.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you accumulate your winnings of $7,100, and when did you submit your withdrawal request?
• When did you notice that the $7,100 had been removed from your balance?
• Have you contacted the casino customer support to ask why the winnings were removed from your balance? Alternatively, did you receive any emails from the casino informing you about the confiscation of your winnings?
• What types of games did you play to accumulate the $7,100 in winnings?
• Were you asked to verify your identity after accumulating these winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika