Rolldorado Casino - Player is unable to withdraw winnings.

Ich finde es nicht on. Wenn man nur rinzahlt und due Gewinne nicht auszahlen kann. Wenn der boni aktiviert . Da wird nsb gezwungen das echgeld für den boni herziehen und wenn man was gewinnt keine Auszahlung möglich ihr boni ist aktiviert. Ihr lockt die Kunden nur mit euren boni und unverschämte ausreden bekommt man auch.von chat oder e mails ich werde in dieser Hinsicht einen Anwalt nachfragen ob ihr überhaupt legal in deutschland machen dürft. Ob eine Lizenz gibt. Meine Bank hat verboten keine weiteren Transaktionen zu leisten .anhänge kann ich über Kontoverkehr machweisen und einzahlungen zum teilweiss über euer Kasino bewegen oder selber einsehen. Ich werde absifort jene einzahlungen tätigen. Gruss erath

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolldorado Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify since when you are attempting to withdraw winnings from the casino?
• What obstacles are there in receiving a payout? Does the casino offer alternative payment methods for you to deposit and pay out?
• Does your bank prohibit outgoing or incoming transactions?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share your communication with the casino to better support and explain your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Thanks for your replies and emails.

Do I understand correctly that you are having trouble withdrawing money from the casino because an active bonus is still on your account? Have you activated this bonus, or was it activated automatically?

If you accepted a bonus, I would recommend that you complete the wagering requirements of the bonus to be able to withdraw winnings.

• Could you please share a screenshot of your balance and the history of bonuses found in your player's profile?
• Have you contacted casino support regarding the issues and asked for assistance?
• Could you please share any communication between you and the casino regarding the issues? Please send it to my email at [email protected]

Please note that the casino operates under the license of the Curaçao Gaming Control Board

You can find the license status of every online casino we review on its review page under withdrawal limits and owner information:

Dear christawehner7466,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru