Rollbit Casino - Player’s winnings haven’t been received yet.

I am writing to report an unresolved withdrawal issue with Rollbit Casino (licensed under Curaçao) and request your mediation help.

Timeline of events:

Deposited $80 USD and placed bets.

Met all wagering requirements (tripled the wager).

Requested withdrawal of $100 USD (total balance after wins).

Completed full KYC/verification and provided all requested documents.

Answered their 7-point questionnaire in detail.

Explicitly agreed to a video call for identity verification.

Repeatedly confirmed in writing (multiple emails) that I have only one Rollbit account and no linked/associated/additional accounts.

Despite full cooperation over 4+ days (and ongoing), the withdrawal remains blocked. Rollbit's compliance team provides no evidence of any account linkage and continues to demand I declare other accounts. They have threatened to report me to the Curaçao FIU, GoAML, and local authorities for AML concerns if I don't comply—despite the tiny amount involved ($100 total withdrawal, ~$20 net profit), which makes such escalation disproportionate and intimidating.

I have all email correspondence as proof, including their exact threats and my responses. No other accounts exist, and I suspect this is a common delay tactic (similar to many other Rollbit complaints on your site involving false "multiple accounts" claims without proof).

Could you please review this case, contact Rollbit on my behalf, and help resolve the blocked $100 withdrawal? I am ready to provide screenshots and full details via your complaint system.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear k1ngsgamb1t,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear k1ngsgamb1t,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for asking.

Unfortunately, there is no news.

I wrote to their support and they didn't even reply.

I also wrote to the mail and they didn't reply.

In short, there is no news.

Dear k1ngsgamb1t, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

hello, I will be happy to answer you.

1)No, I've never been withdraw money before. This was my first attempt.

2)yes, i have passed full KYC verification, with proof of adress.

3)no, I did not receive any bonus on Rollbit.

My deposit was $80 from $102.70 USD.

4)I used to bet on sports.

Then the event I was betting on was removed from sportsbook.

So I decided to withdraw the money.

5)

Unfortunately I can't post more than 3 screenshots.

I would show you everything if I could.

Dear k1ngsgamb1t, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

hello.

1) 14 or 15 february,

2) There was no recent successful transaction.

This was the first and only withdrawal attempt.

3)crypto wallet, usdt erc20

4)This transaction is marked as pending.

I have no other transactions.

Dear k1ngsgamb1t,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Karla