Rollbit Casino - Player's account review is delayed.

Account review after verification is taking over 14 days, and support responds with canned messages or doesn't reply at all.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please specify which payment method you have used to make deposits and request payouts?

Thank you very much in advance for your reply.

Best regards,

Tomas

I accumulated my balance by betting on sports. The balance was accumulated not thanks to a bonus, but through sports betting. The deposit was made in cryptocurrency through the Exodus wallet.

Thank you for your reply, Mikitabaslyk.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.