Rollbit Casino - Player's account is closed and funds are forfeited.

Hello,

I know this is probably a long shot but I am hoping to reach out to Razer.

I have been a Rollbit user for quite a while and recently went to withdraw ~$15k USD and was told by support I needed to complete level 3 KYC. Unfortunately, I was unaware of the ToS and am from the United States so I was told all funds are forfeit and my account has been disabled. I am a little frustrated and am unsure why I was not told to KYC previously and was allowed to deposit more. I deposited $~12.5K USD yesterday and would appreciate it if I could just get my deposits reversed and will gladly forfeit the extra ~$2.5K of winnings. I apologize for any inconveniences this causes, but I would really appreciate it if you could assist me with this. I can provide username, transaction IDs to prove deposit, etc. if needed.

Dear squidguy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

I checked the website and found the information about your country is currently required for level 1 verification.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you entered the correct country and correct personal information in this section in the past?
• Could you please share with me your communication with the casino regarding the allegations? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear squidguy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.