The player from Mexico faced account limitations and blockage after making a deposit of 60 USDT and earning an additional 12 USDT without placing any bets. He had previously verified his account and felt that the casino's actions were unfair and unjust. The Complaints Team had attempted to assist, but due to a lack of response from the player to inquiries and reminders, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Rollbit Casino - Player’s account is blocked after the deposit.
Closed
Our verdict
Player stopped responding
Amount: $72
Rollbit Casino
Safety Index 4.1 LowCase summary
Discussion
Public
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1 year ago
Translation
I registered, chatted and asked if I could bet normally without them having any problems, they told me that everything was fine, that I should bet, before depositing I verified my account to the maximum, I made a deposit of 60 USDT, I earned 12 USDT more and immediately they limited my account and blocked it, I didn't even bet once, since I cashed out, it's a robbery, and it's incredible that an English football team has its name on its shirt.
Automatic translation:
Public
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1 year ago
Dear villac1806,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you checked if you can play games other than betting on sports in the casino?
- Have you been asked for other documents for verification of your account?
- Which documents have you submitted during the verification of your account?
- Could you please advise if there has been any gaming/playing activity on your account altogether?
- Have you contacted casino support regarding the return of your deposited funds and the restrictions put on your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear villac1806,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
