Rollbit Casino - Player's account has been closed without reason.

Hi, I have an account on Rollbit Casino. On 26th July I logged into my account and decided to submit my KYC. No one requested me to submit it. I decided to submit it because I had been using the platform for sometime.

After submitting the KYC I was told it was under review.

A few minutes later I got the notification that my verification had been rejected and that I should contact support. Unlike other platforms I’ve used before, if my verification was rejected, I wasn’t allowed to resubmit it. I was just supposed to contact support.

I contacted support and was told they would check and get back to me. My expectations were that they would reopen my verification for me to re-submit my KYC.

The next morning on 27th July I tried logging into my account and I was told my account has been disabled. Just like that, I couldn’t login anymore and I haven’t been able to since then till today.

I reached out to support regarding the new development and all they would say was that my account has been closed because I’d breached their terms and conditions.

I do not know what terms and conditions I have breached, and they haven’t communicate that to me either.

I was immediately asked to contact compliance.

I contacted them, and they requested some personal details. I provided them and I haven’t heard from them again.

Even if a customer is in violation of platform rules, (which they have shared no proof of), how do you just close an account without any formal communication. And this is an account I was even using actively a day before I willingly and on my own, decided to submit my KYC.

If this is not a way to swindle customers of their money, then I don’t know what this is. Kindly help me retrieve my account and my funds.

Thank you so much.

Regards, Lovia Obiri

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was there any balance on your player's account? What does the amount of USD₮1449 represent in your situation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas