Rollbit Casino - Player’s account has been closed with withheld winnings.

Hello Casino Guru Team,

I am submitting this complaint because Rollbit has disabled my account and withheld my withdrawal without providing any evidence or a proper explanation.

Here is the timeline of events:

On July 28, 2026, I requested a withdrawal of $2,200.

The withdrawal remained in "Pending – Contact Support" status.

My account had successfully completed KYC Level 4, and I fully cooperated with all verification requests.

I played only with my own deposited funds and did not use any bonuses.

Rollbit informed me that I allegedly had another account and asked me to identify it.

I immediately informed their support team that I have only one Rollbit account. I have never created, owned, or used any other Rollbit account.

Despite my response, Rollbit never provided any evidence to support this allegation. They did not identify the supposed second account, explain how they reached this conclusion, or specify which rule I allegedly violated.

After my emails to customer support and the complaints department, Rollbit stopped responding completely.

Now my situation has become even worse. My account has been disabled, and when I try to log in, I receive the message:

"Account is disabled, please contact support."

My withdrawal has not been paid, my account is inaccessible, and I have received no explanation for these actions.

I respectfully ask Casino Guru to contact Rollbit and request that they:

Explain why my verified account was disabled.

Provide evidence supporting the allegation that I own another account.

Identify the specific Terms and Conditions they believe I violated.

Process my pending withdrawal of $2,200, or provide a justified written decision.

I am fully willing to cooperate with any reasonable verification process, but I cannot admit to owning accounts that do not belong to me.

Evidence I can provide:

Screenshot showing "Account is disabled, please contact support."

Screenshot of the withdrawal status before my account was disabled.

Proof that KYC Level 4 was successfully completed.

Copies of my emails to Rollbit support and the complaints department.

Proof of my deposits and any additional information requested.

Thank you for your time and assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear kryakter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika