The player from Ireland had requested a withdrawal of 0.069 BTC, valued at $4200, but faced a ban shortly after the request was pending. Upon contacting support, he was informed that there were no funds in his account. The account had been blocked on July 11, 2022, and he no longer had access to it. Since nearly four years had passed since the account closure, the complaint was classified as a "cold case" and could not be investigated due to the elapsed time and difficulty in gathering evidence. Consequently, the complaint was closed in accordance with policy.
Rollbit Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: 4,200 USD₮
Rollbit Casino
Safety Index 4.1 LowCase summary
Discussion
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1 month ago
I had a withdrawal requested for 0.069 btc which is now worth 4200$ and they had it pending for a few days and then banned me. When I contacted support they denied there was any funds on the account. I will provide screenshots. Please stay away from here.
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1 month ago
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1 month ago
Dear Keithoo88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.
- Could you please clarify the exact date when your account was blocked, and the casino confiscated the pending withdrawal?
- Do you have access to your account now?
- What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports)
- Have you accumulated your winnings with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Jean
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1 month ago
The account was blocked 11th of July 2022.
I do not have access to account as they blocked it.
i just played slots and live games.
there was no bonus active
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1 month ago
Thank you for your reply, Keithoo88.
As it has been almost 4 years since your account was closed, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.
Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding.
I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.
Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.
Best regards,
Jean
