Rollbit Casino - Player's account has been closed.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.? Sports betting only.

Had you completed verification before you lost access to the account? Yes, i completed vertification before my money withdrawal was frozen, and after they asked to do it again, and i completed full KYC once again, but after they accepted everything still nothing else happened, money still stuck and later they disabled my account as well.

Were your winnings accumulated while a bonus was active, or without an active bonus? Everything was won without bonus.

Thank you for your reply, Araragis. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.