Rollbit Casino - Player's account has been closed, and funds are confiscated.

Hello,

I am submitting this complaint regarding funds that became inaccessible after Rollbit disabled my account.

I joined Rollbit on July 23, 2023 and had been using the platform for approximately three years before this issue occurred. During that time, I placed 2,353 bets with a total wagered amount of approximately $105,403 and successfully completed numerous withdrawals. My withdrawal history includes transactions dating back to March 2024, as well as multiple successful withdrawals shortly before this issue occurred.

Before this issue occurred, I had also completed Rollbit's identity verification process up to and including passport verification. Proof of address/residence was the next verification stage available to me.

During the period leading up to this issue, I had accumulated gambling losses of more than $10,000 on Rollbit. My account continued to operate normally while I was in this significant losing position. I later began recovering part of those losses through continued play.

On July 16, 2026, while I was still only recovering part of my previous losses, I requested a withdrawal of 2,980 USDT. The withdrawal was placed in Pending status and I was instructed to contact support. At that time, $2,632.94 also remained in my Rollbit account balance.

I contacted Rollbit Support and cooperated with the subsequent review. Rollbit asked whether I had ever used another Rollbit account.

I explained that my current account was the only Rollbit account I had actively used. After thinking carefully about their question, I also voluntarily informed Rollbit that I remembered possibly accessing Rollbit a long time ago through a MetaMask wallet, although I did not remember creating or actively using a separate account. I provided the information I remembered and repeatedly stated that I was willing to cooperate and clarify any account Rollbit believed was associated with me.

I then contacted Rollbit Compliance as instructed and followed their formal complaint procedure. I provided the information requested and confirmed that I was willing to undergo Video KYC through GetID or complete any other additional verification Rollbit required.

Despite my willingness to cooperate and complete further verification, my account was subsequently disabled and I could no longer log in.

On August 3, 2026, Rollbit Legal & Compliance informed me that its review had concluded. The email referred to Rollbit's internal procedures and external AML reporting obligations, stated that the matter was closed, and informed me that I was no longer welcome to use Rollbit.

However, Rollbit's decision did not explain the status or disposition of the funds already in my account. It did not address either my 2,980 USDT pending withdrawal or the $2,632.94 remaining account balance.

On August 3, 2026, I replied directly to Rollbit Legal & Compliance and explicitly requested the return of both amounts. I asked Rollbit to confirm the status of the funds and when and how they would be returned to me.

As of August 17, 2026, Rollbit has not responded to this request.

My complaint concerns a total of 5,612.94 USDT:

- 2,980 USDT pending withdrawal

- 2,632.94 USDT remaining account balance

I have cooperated throughout Rollbit's review and remain willing to complete Video KYC or any reasonable additional verification necessary to confirm my identity and ownership of the account.

I respectfully request the return of the full 5,612.94 USDT and ask Casino Guru to assist me in resolving this matter.

I have attached supporting screenshots showing my account history, previous withdrawal history, the pending withdrawal and account balance, my communications with Rollbit Support and Compliance, Rollbit's final account decision, and my unanswered written request for the return of my funds.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for reviewing my complaint.

I played slot games, live casino games, and also placed some sports bets, including bets on World Cup matches.

I did not claim or use any deposit bonus or promotional bonus. I only received the standard rakeback/cashback provided by Rollbit. Apart from this standard rakeback/cashback, all of my gameplay and betting were conducted with my own deposited funds.

I will send the relevant communications with Rollbit and supporting screenshots to your email address, as I am unable to attach the screenshots here.

To briefly summarize the situation, I deposited and played primarily with my own funds without using any deposit or promotional bonus. Rollbit successfully processed my previous withdrawals, but later restricted my account and withheld my remaining funds.

I will send the relevant communications and supporting evidence to your email shortly.

Thank you for your assistance.