Rollbit Casino - Player’s account has been blocked.

Rollbit accounts blocked one withdrawal of 5+ SOL with 260 USDT still left in the account, so a total of 600 USDT.

They asked to complete the KYC and selfie which I successfully completed, then after 12 hours they logged me out without any explanation. Their Live chat said that I broke the T&C.

This scam casino should give me a clear explanation of reason not some abstract scripted messages. Until then, they are just scammers. I can't believe a casinos with millions in revenue monthly can steal so easy 600usdt, maybe they will buy more brain cells for their trash support team.

This happened on 15-16 July 2026, didn't use any bonuses and was just playing blackjack. Didn't even win anything and they just blocked my money. I hope they go bankrupt asap, this scamming company with the license in a one apartment bedroom somewhere in Belize or Curacao shouldn't even exist.

Scammers give me the exact reason why my account was blocked together with my money, I hope faze clan will lose all the tournament with such a trash sponsor.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you register at this casino?
• Have you made any successful withdrawals from this casino before?
• Did you play any games other than blackjack to accumulate your winnings?
• Have you contacted the casino by email to inquire about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I registered on 14 July

Yes, I made a few withdrawals

No, I just played Pragmatic Live blackjack and maybe a bit of Roullete

No, I didn't contact them via email, since they ignored me on Live Chat, I wanted to quickly escalate this situation.

Dear usernamePublic238,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 25+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

I recommend contacting the Curaçao Gaming Authority (complaints@cga.cw) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. You can learn more on how to submit a complaint to the regulator here: https://casinoguru-en.com/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.

Best regards

Veronika