Rollbit Casino - Player faces withdrawal issues with account restrictions.

I am Philip, with username YawGh on Rollbit.

i started using the platform in June. Along the line, somewhere in July I noticed that all my stakes have been maxed at $1.

I tried several games, several selections, but I was always allowed a max bet of $1.

I decided to withdraw my money from the casino but I saw a request for verification on my home page. So I followed through and submitted 3 levels of KYC. So my account is fully verified as we speak. But upon submission of the KYC, I tried issuing a withdrawal of my balance and the response I got was that the withdrawal functionality had been temporarily disabled on my account. I then contacted support and I was told a colleague would reach out to me.

It took sometime but the colleague reached out and was asking how many accounts I have on Rollbit. I responded that I had only one account and that it’s fully verified.

The next message I receive from them was that IF I WASN’T READY TO PROVIDE INFORMATION ON THE NUMBER OF ACCOUNTS I HAD, THEN I SHOULD CONTACT COMPLIANCE. As though they had already concluded and settled on my case that I had multiple accounts. Which I don’t.

I contacted compliance, they asked me to send in a formal complaint and gave a list of information I should provide. I provided them all that they requested and I’ll attach screenshots of it to this complaint. It’s been a week and counting, and I haven’t heard back from them.

I came to CASINO GURU to see other users complain about this same kind of pattern with Rollbit and now it makes me fear for my money.

I’m beginning to feel like its a deliberate ploy to scam me off my money.

I believe I can get help here. Thank you very much in advance 😎

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Dear YawGh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you use any VPN or IP-masking software to alter your real location while accessing the casino website?
• Could you please advise if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play at this casino before your bets were limited?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika