The player from Ohio won approximately 6k after depositing 3k but found her account closed the following morning without explanation. Despite multiple emails to address the issue, she receives no response and has previously experienced no issues with the casino.
Rolla Casino - Player’s account has been closed after winning.
Opened
Current status
Waiting for Casino Guru to reply
6d 13h 1m 27s
Rolla Casino
Safety Index:Below averageCase summary
Discussion
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yesterday
hello,
i won approximately 6k on this site while putting in 3 k and then i cashed out at 9017 and then the next morning i wake up to an email saying my account was closed. i have emailed multiple times to work to address this issue with no reply or reason why the account could have been closed. i have played on here previously with no issues it feels wrong that after my first substantial win they do this
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12 hours ago
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12 hours ago
Dear trgovcichcassandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
