The player from Moldova had faced account issues with Roibets88.com, where his withdrawal request for 500 USDT was rejected due to a verification requirement. After successful verification, the casino unexpectedly debited 932.24 USDT from his account without justification, claiming violations that the player contested as unfounded. He requested a re-examination of the situation and the return of his withheld funds. We were unable to evaluate the case fairly due to a lack of expertise in sports-betting-related complaints.
Roibets Casino - Player's funds have been confiscated without explanation.
Closed
Our verdict
Other
Amount: 1,129 USD₮
Roibets Casino
Safety Index 1.7 Very lowCase summary
Discussion
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2 months ago
Translation
I have been a client of Roibets88.com since October 2025. Between October 2025 and May 2026, I deposited a total of 1,250 USDT (including TRC-20 network fees). As of May 8, 2026, my account balance was 1,129.46 USDT—meaning my account was effectively in the red relative to my total deposits.
A few days ago, I submitted a withdrawal request for 500 USDT, which was rejected with a requirement for additional verification—a selfie holding my ID. I immediately complied with this requirement, verification was successful, and I resubmitted a withdrawal request for 500 USDT.
Instead of processing the withdrawal, the casino debited 932.24 USDT from my account without warning, marking it "Taken to system," leaving only 197.22 USDT in my balance—an amount roughly equivalent to my last deposit. Therefore, of the 1,250 USDT I deposited, the casino returned only 197.22 USDT, withholding 1,052.78 USDT without any legal basis.
I consider it necessary to indicate the following: - All bets were made from a single device, from a home IP address - All deposits were made from a single personal Binance TRC-20 wallet - I did not receive or use any bonuses - The account has passed full KYC verification, including a selfie with an ID - I do not have any additional accounts on this platform
The reasons given in the letter (VPN use, fake documents, bonus abuse, fraudulent activity) are completely unfounded and untrue. No concrete evidence of violations was provided.
I request that this situation be re-examined and that the illegally withheld funds in the amount of 932.24 USDT be returned. I sincerely hope that this was a mistake and hope for a fair resolution.
Attached to the complaint are: a letter from Roibets88 support service stating the reasons for the blocking, a screenshot of the account statement with the transaction "Taken to system -$932.24".
Automatic translation:
Public
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roibets Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- When was your account and identity verified? Which documents were you asked to provide?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear MIR218,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
TranslationHello Thomas,
Thank you for your prompt response and consideration of my complaint. I will answer your questions in order:
1) I have been a Roibets Casino client since October 2025. On May 8, 2026, after submitting my first withdrawal request, my withdrawal was denied, and 932.24 USDT was debited from my account. At the time of the block, my balance was 1129.46 USDT—I was left with only 197.22 USDT, which corresponds to the amount of my last deposit, which I subsequently withdrew.
2) Account verification was successfully completed on October 19, 2025—I provided my ID card and proof of address (Bank Statement). In May 2026, after submitting a withdrawal request for 500 USDT, I received an email notifying me of the withdrawal cancellation and requesting additional verification—a selfie holding my ID. The document was uploaded and successfully verified on May 7, 2026. Despite this, the funds were confiscated.
3) My entire balance was built exclusively from sports betting—only 3x3 basketball. I didn't use any other games, slots, or live dealers.
4) I have absolutely not used any bonuses. All funds are the result of sports betting.
5) All screenshots that will help clarify the situation are attached to the complaint.
In conclusion, I think it is necessary to emphasize the following: the total amount of my deposits at Roibets Casino was 1,250 USDT.
— In 2025, 1,050 USDT were deposited, which were completely lost in fair play.
— In 2026, the last deposit was made in the amount of 200 USDT (197.22 USDT including network fees).
Thus, at the time of the block, my balance of 1,129.46 USDT was lower than my total deposits. The casino not only refused to pay out my honestly earned funds, but also withheld virtually my entire balance, retaining only the amount of my most recent deposit. Such actions have no legal basis and, in my opinion, constitute a direct violation of player rights.
Sincerely,
Dan
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2 months ago
Thank you for your reply, MIR218.
I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.
