The player from Poland had been facing ongoing verification issues at RocketWin Casino since June 9th, which prevented the withdrawal of winnings. Despite providing all requested documents and completing necessary actions, the player’s account remained unverified after 29 days. Multiple requests for additional documentation and inconsistent information from customer support had delayed the payout. The Complaints Team resolved the issue by confirming the verification process was complete and the player's winnings were successfully withdrawn.
RocketWin Casino - Player’s winnings are delayed due to extended verification process.
Resolved
Our verdict
Case closed
Amount: 39,000 zł
RocketWin Casino
Safety Index:LowCase summary
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