Rocket Spin Casino - Player's account has been closed after self-exclusion request.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rocket Spin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Has the casino responded to your self-exclusion request with any message whatsoever?
• After you learned your self-exclusion request wasn't processed, have you contacted the casino via live chat or a general support email address?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request? What did the casino reply?

Any further evidence can be sent to my email at tomas@casino.guru, or screenshots can be posted here.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas