Rocket Riches Casino - Player's winnings have been confiscated.

on february 10th i signed up and deposited 500 in rocketriches casino and opted in for the bonus of 100%. i read all the terms of the bonus and played with my cash money first with 20 dollar bet size , then when i reached bonus money i switched too 5$ bet size as that was the cap for their bonus . i played money cart 2 and wagered fully .i won 3620$. i then get an email that i broke max bet and passed the 5$ cap . that is completely false, i never did such a thing and i made sure to respect all the terms outlined. they confiscated my win and i would like to dispute that decision please. 

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Hello,

Thank you very much for submitting your complaint, I'm sorry to hear about your negative experience. I checked the bonus T&Cs and found this:

Whilst having an active bonus the maximum bet allowed is €/£/$5 per spin, €/£/$0,5 per bet line or for card and table games the total maximum stake is €/£/$5 until wagering requirements have been met. This includes double up wagers, gamble features or buying features. Any games that have an in-game option to choose a no-commission functionality. Rocket Riches reserves the right of voiding bets and winnings resulting from bets of larger amounts as well as applying a wagering penalty on current bonus(es). Unless otherwise stated, bonus(es) will be wagered in the order they are given to you and can only be wagered one by one.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila