The player from Greece had requested a withdrawal of 300 euros six days ago and had been unable to receive a clear update despite multiple attempts to contact Robycasino's live chat. He was concerned about the status of his withdrawal. The Complaints Team acknowledged the issue and informed him that withdrawal processing might take longer due to KYC verification or high volumes of requests. However, as the player did not respond to follow-up inquiries, the complaint was currently rejected.
Roby Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €300
Roby Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Translation
Good evening, 6 days ago I made a withdrawal of 300 euros and after several attempts to talk to robycasino's live chat, they keep telling me the same thing, my withdrawal is being processed and has started and all this is worrying me because I'm afraid I'll never get this money.
Automatic translation:
Public
Public
10 months ago
Dear giwrgos22699,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
