The player from Germany had two canceled bets totaling €60 due to technical reasons and had not received the withheld amount after 11 days. Despite multiple emails and chat inquiries, the player received no responses and continued to wait. The Complaints Team attempted to gather more information but ultimately could not proceed due to the lack of response from the player, leading to the rejection of the complaint.
RoboCat Casino - Player’s bets have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €60
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
9 months ago
Translation
Two of my bets of €30 each were cancelled for technical reasons. This happened 11 days ago. The total of €60 was withheld and no credit was made. All emails are ignored, and I am kept waiting and put off in the chat.
Automatic translation:
Public
Public
9 months ago
Dear nicolejoannedriesen,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, I’d like to ask a few clarifying questions.
- Could you please confirm if you have any videos that show the bets were canceled for technical reasons? From the screenshots you provided, there doesn’t seem to be any indication of an error, and it appears that the two bets in question were evaluated as losing bets.
- Additionally, could you kindly request the casino to send you the gaming history from the day the error occurred in Excel format, and then forward it to me at [email protected]?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
