Rizzio Casino - Player’s winnings have been confiscated.

Case Summary

€1,250 was removed from my account by the casino, claiming a violation of their Terms and Conditions (section 12.10). I firmly deny any wrongdoing: I did not use a VPN, submit forged documents, commit bonus abuse, or engage in any fraudulent or unlawful activity. The funds were won legitimately by fairly wagering the bonus, which I confirmed with customer support beforehand.

Despite this, the casino has not provided any detailed explanation of the alleged violation.

At the same time, an agent contacted me via Telegram, repeatedly trying to persuade me to deposit more funds or convert my pending withdrawal into a bonus.

I am certain I have not breached any terms, and this behavior is highly inappropriate, especially considering my withdrawal was later removed. I demand the immediate return of my funds and a proper explanation;

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Dear GamblerFINN,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you made any successful withdrawals in this casino before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I played sports betting, and after the bonus ended, casino games. I earned most of my winnings from sports betting.

I have not made a single successful withdrawal before.

I accumulated most of my winnings with a bonus.

Dear GamblerFINN,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

I Will.

Thank you, GamblerFINN, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.