Rizzio Casino - Player’s winnings have been confiscated.

Case Summary

€1,250 was removed from my account by the casino, claiming a violation of their Terms and Conditions (section 12.10). I firmly deny any wrongdoing: I did not use a VPN, submit forged documents, commit bonus abuse, or engage in any fraudulent or unlawful activity. The funds were won legitimately by fairly wagering the bonus, which I confirmed with customer support beforehand.

Despite this, the casino has not provided any detailed explanation of the alleged violation.

At the same time, an agent contacted me via Telegram, repeatedly trying to persuade me to deposit more funds or convert my pending withdrawal into a bonus.

I am certain I have not breached any terms, and this behavior is highly inappropriate, especially considering my withdrawal was later removed. I demand the immediate return of my funds and a proper explanation;

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Dear GamblerFINN,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you made any successful withdrawals in this casino before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila