RizSpin Casino - Player’s winnings haven’t been received yet.

I’ve been a member with rizspin Casino for awhile. I’m a very loyal valued customer. I put in a request to withdraw $2018.80 on Friday they told me that they’ll be a slight delay etc. Etc. Every time I’ve spoken to him they’re just saying that it’s been processed it processing And last night they said it’s it’s been verified 10 to 15 minutes. It’ll be in my account. I keep getting told the same thing over and over again. I asked Me to put through manager asked to be put through the finance team and the person I spoke to Ellie she guaranteed me that was meant to be my account yesterday. I have been very patient. I’ve never had any issues withdrawing from this casino before they keep saying technical difficult unseen circumstances. There’s a high amount of withdrawals with three days. It is beyond a joke. I’m not getting any answers. I want. I’ve asked to proof of withdrawal you know it’s getting very frustrating. I’ve even said I’ve even put in a complaint to the gambling board as well because I just kept getting told the same thing. It’s processing backlog. I’m forcing circumstances it’s not an automated message I keep getting. My account is fully verified. Everything’s all ticked like I said I would do for this casino several times before and I’m not playing on any bonus or any free spins or any cashback. Nothing like that. It’s my money straight in there. I deposited around $500 before with the funds i’ve got plenty more screenshots of the rest of the conversation too

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru