RizSpin Casino - Player's deposit is delayed.

I made a $26.07 deposit to my rizspin account (15Sep2026) and I have the screenshot to verify the payID that the casino provided me. Unfortunately, and this seems to be a common problem that I’m having with this casino group lately; they are claiming that they did not receive any funds/payment from me, although the money has definitely been deducted from my account. When I make payments via payID it usually arrives within minutes. When I try to discuss this with their live chat, they then try to say I may have sent it to the wrong payID or account. When I try to send them the screenshot as a reminder that the account I sent the payment to was in fact their PayID (as per their screenshot) they begin to send me repetitive messages that say the same wrong information over and over again. They’ve literally sent me the same message 5 x in a row. So I’m not even communicating with a human/live agent. It’s very frustrating and I think this is just a scam of theirs to rob customers. After all, most people aren’t going to pursue this after a few days at most. Please help me get a refund or have the funds added to my account balance (unfortunately even if they do add it to my balance I’ll miss out on the bonuses that I chose their casino for). Just a major disappointment all round.

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Dear Ulrike1675,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika