RizSpin Casino - Player claims that payment has been delayed.

I made a withdrawl on the 10th of January 2026 for the amount of $922.85. My request was rejected and advised to permit funds to be deposited into my account via bsb and account number rather than my payid.

In the casino system, it shows that my withdrawl was successful however i didn't receive funds.

The payment was from CBA which required a 24hour security hold. Rizspin told me to wait 3 business days which i did.

When i enquired about my withdrawl on the 14th of January, i was told to wait another day - which i did.

Then i was given the run around about providing an official bank statement via a pdf link, despite downloading statement from my bank, rizspin kept rejecting it saying it wasn't official bank statement - after hours of arguing it is, they accepted it but then requested i provide evidence that my payid email is linked to my account - I've sent them letters from the bank stating it is but casino is still not accepting it and refuse to pay me

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Dear battleangel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear battleangel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear battleangel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru