Rivo Casino - Player's withdrawal has been delayed and canceled.

Since October 25th I have made a withdrawal. I waited how many days for my withdrawal to be made. After 10 days they asked me again to do identification, while the identification had been done and all my documents had been sent. I sent them my address again, they asked for my address. Everything is fine. Then they told me that I need to make a certain turnover from my deposit number 264€, that I made a deposit. I made the required turnover, they made a withdrawal and again the withdrawal was canceled. It is a company that I have seen through you. These companies, which for some reason are not, you yourself should remove them from the advertisement. and what is it and you have it as one of the best companies and in the payment method and it is advertised as a good company

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Dear mistake11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date, including the year, when you first requested the withdrawal? You mentioned October 25th.
• Have you accumulated your winnings with or without an active bonus?
• What reason did the casino give for cancelling your withdrawal after you completed the required turnover?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Kristína