The player from Greece reported losing money due to technical problems at Ritzo Casino Chicken Road, where the casino acknowledged the issues but did not accept responsibility for the lost funds. The player closed his account without providing any supporting evidence such as gameplay records or videos to verify the alleged malfunction. The complaint was rejected and closed due to the lack of verifiable information and no active issue to investigate. It was noted that assistance could not be provided effectively in this case.
Ritzo Casino - Player’s funds were confiscated due to technical issues.
Closed
Our verdict
Other
Amount: €20
Ritzo Casino
Safety Index:Below averageCase summary
Discussion
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3 weeks ago
Translation
While I was playing at the ritzo casino chicken road, technical problems occurred and I was informed by the casino that I lost my money. They admit that they had technical problems but not that they were to blame 😂
Automatic translation:
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3 weeks ago
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3 weeks ago
Dear F.otis316,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
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2 weeks ago
Dear F.otis316,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Dear F.otis316,
Thank you for your reply. Since we have not received supporting evidence confirming that your funds were unjustly deducted from your account, we are unable to pursue the investigation further. Without gameplay records, videos, or any other verifiable information related to the incident, we can't investigate the matter or confront the casino regarding the malfunction.
Additionally, as you decided to close your account and there is no remaining active issue that we can meaningfully investigate, we are now closing the complaint as rejected.
Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.
Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.
Best regards
Veronika
